Faculty of Social Sciences and Technology (FSST)
Prof ELYJOY MICHENI
Director , School of Business and Management Studies
'Professionalism at all levels of management of human, capital and material resources are key to the success of the national economy .. >> More about the School
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Metrics and Models for Evaluating the Quality and Effectiveness of ERP software
By Geoffrey Muchiri Muketha , Elyjoy Muthoni Micheni.
Description
Enterprise resource planning (ERP) is a class of integrated software that uses software technologies to implement real-time management of business processes in an organization. ERPs normally cut across organizations, making them large and complex. Software researchers have for many years established that complexity affects software quality negatively and must therefore be controlled with novel metrics and models of evaluation that can determine when the software is at acceptable levels of quality and when not.
Metrics and Models for Evaluating the Quality and Effectiveness of ERP Software is a critical scholarly publication that examines ERP development, performance, and challenges in business settings to help improve decision making in organizations that have embraced ERPs, improve the efficiency and effectiveness of their activities, and improve their return on investments (ROI). Highlighting a wide range of topics such as data mining, higher education, and security, this book is essential for professionals, software developers, researchers, academicians, and security professionals.
Topics Covered
The many academic areas covered in this publication include, but are not limited to:
Data Mining
Employee Readiness
ERP Software
Higher Education
Information Systems
Quality Assurance
Security
Software Maintenance
Sustainability
User Perception